Willow Ball - Mini

Our Shipping Quote

All orders that require shipping outside of our local delivery area (Calgary, Cochrane, Airdrie, Chestermere) will be charged a shipping fee. Your shipping charge will be sent as an update to your order that can be paid through the store using any of the store's payment options. You can cancel your order after receiving the quote and any prepaid amounts will be voided or fully refunded, depending on the method of payment.

We work very hard to minimize our shipping charge by custom fitting a box, if necessary, and getting quotes from multiple sources.

Once we receive your order:

• We pick your items then pack, weigh and measure your package.
• We find the best shipping rate from the options we have available. Most orders ship via courier (ICS, Canpar, Loomis, GLS, Purolator, UPS, etc). Rural and remote addresses sometimes go with Canada Post.
• We calculate your shipping cost using the actual cost we pay to ship your order minus a percentage of your total order value.
• We do not add any handling fees.
• We email an updated order to you with the shipping fee added. Occasionally, we contact you directly before updating your order, if we have questions.
• If you wish to proceed, simply pay the updated order as we do not keep any debit or credit card information on file.
• Once paid, we finish packing your order, create a shipping label and send off the tracking information to you.
• If instead you wish to cancel, please let us know and your order will be cancelled with a full refund of any funds that have been prepaid.

Why don't we do automatic shipping at checkout?

Well, shipping is a complicated business when you try to automate it! Our products vary greatly in size, shape, weight and density. We've looked at a lot of software and, so far, none can handle all those options accurately. So, for now, we custom pack all of our orders to get the best fit. That may include cutting a box to size, instead of using standard box sizes, saving you money because you aren't shipping air. Since a lot of our products are light, the volume of the box (or the dimensional weight), as opposed to the actual weight, determines the rate. We check multiple shipping providers (ICS, Canpar, Loomis, GLS, Purolator, UPS, FedEx, Canada Post) to get you the best rate. As we said, it's complicated.

USA Shipping:

Due to the ongoing tariff and de minimis exemption changes, we are not currently shipping to US customers. Our apologies!

International Shipping:

• Please contact us before placing an international order.
• International shipping tends to be quite expensive due to the size and weight of many of our items. In addition, many countries either require permits or completely restrict some edible or farm products from entering their countries.
• Please note that should you wish to proceed with an international order, any taxes, duties or other import fees are not included in our pricing or shipping charge and are the responsibility of the customer. We may advise you on regulations we can find, but we cannot guarantee that information. It is best to check with your country's Trade Department, Border Services, Agricultural Department or other government body to confirm your items are eligible for import. Items shipped internationally and not claimed due to unpaid fees or permit issues will be abandoned at the port of entry. Consequently, we cannot issue refunds for international orders or any shipping fees once shipped.