Refund policy

SECTION 1 - RETURNS

In general, we do not accept returns, mostly due to the edible nature of a lot of our products and the risk of a returned item being contaminated. Please contact us to discuss the issue should you wish to return an item that you have purchased.

SHIPPING AND HANDLING

Please note that in the event of a product return and/or refund being authorized, any and all shipping and handling charges are non-refundable and any return shipping is payable by the customer. A refund for the returned item will only be issued once it is received and confirmed to be suitable for resale.

SECTION 2 - REFUNDS

Should you choose to cancel your order before it is fulfilled, the full amount of your purchase will be refunded.

Any refunds issued, for any reason, after your order is fulfilled may be subject to a processing fee of 5%.

Refunds may be issued via the same method used for your original payment or a Hop Online gift card, at our discretion, based on the individual situation.

LATE OR MISSING REFUNDS

If we issue a refund to your credit or debit card, it may take 3 - 4 (or more) days for your payment institution to process that refund and appear on your card account. Please note, this is a restriction of your card issuing bank and the debit and credit card networks (Interac, Visa, Mastercard, etc). Hop Online has no control over the timeline of a refund once it is issued. If you feel a refund is taking an unusual amount of time to appear on your statement, please contact your card issuing bank.